Office 365 – SharePoint App Error message on Installing

If you are

  • Getting this error: “Sorry, there was something wrong with the download. Try adding it again.”
  • in Australia

Then this article is the “fix” for you.

I ran into this problem while preparing my new public facing Office 365 site last week. Some apps installed OK and then it just happened. Uninstalling and re-installing wont fix it.

In summary the solution is:

  1. Temporarily remove the “defective” app
  2. Go back to the SharePoint Store – in the top right set the language to English (United States)
  3. Then when you are adding an app – when you get to the Trust Screen stage – Click Language Options and Choose English (United States)

Good Luck

Steven