I a big part of what I do is Excel training particularly Intermediate, Advanced and custom courses. It is not unusual when you have just finished a demonstration or an exercise using a feature to hear a groan from somewhere in the group, followed by comments like “I could have used this last week doing report x” or “This process will save me x hours every week” or “that will enable me to do a report I didn’t think we could do” . Continue Reading
For office applications, the smorgasbord structure can be fine. In this approach the manual covers a list of features appropriate to the level.
For more complex software, I find courseware that follows the process of using the software to do a task is better. This is a major weakness of much of the Dreamweaver and Acrobat courseware I have encountered. The successful use of this approach is why I use and recommend of the Captivate work books by IconLogic