If you are
- Getting this error: “Sorry, there was something wrong with the download. Try adding it again.”
- in Australia
Then this article is the “fix” for you.
I ran into this problem while preparing my new public facing Office 365 site last week. Some apps installed OK and then it just happened. Uninstalling and re-installing wont fix it.
In summary the solution is:
- Temporarily remove the “defective” app
- Go back to the SharePoint Store – in the top right set the language to English (United States)
- Then when you are adding an app – when you get to the Trust Screen stage – Click Language Options and Choose English (United States)