About 10 days ago I moved to the Adobe E-Learning Suite 2.5 using the subscription model. After carefully reviewing the licence agreement, I determined I would be able install on my main desktop PC and the laptop provided both were not to used at once (there is only one of me- so this is unlikely)
So I signed up, downloaded and installed on PC and laptop.
All good and ready for me to do a couple of projects with Dreamweaver and Captivate and to prepare for the Acrobat X and Captivate 5.5 exams.
Except now I can’t use any of it on either PC.
I am getting the unable to activate over the internet error…
Adobe’s online support chat directed me to ring the tech support. I don’t have infinitely long lunch hours and I work for a living, so calling tech support will be a bit of a project for breaks in my courses. Tried once, will try again.
I resent being locked out of software I have paid for. And then having to put time in to research solutions and sit in help desk phone queues.
I have had major problems in the past installing Adobe software due to over protective anti piracy measures ( the solution last time was you had to be logged in as the Administrator use account, not just as a user in a group with Administrator permissions.)
I have paid for the use of this software. I am a long term user of licensed copies of Adobe software (and Macromedia before that). I am not a thief. I am a user. With work to do for clients, and questions to answer (I am a trainer, its what I do – when I can using the software I’ve paid for)
A very grumpy user.
Over it, I am.